Refund policy

Return Policy

We offer a 14-day return window, beginning on the date your order is delivered.

To qualify for a return, the product must be unused, in the same condition in which it was received, and returned in its original packaging. Proof of purchase or your order confirmation may also be required.

To request a return, please reach out to us through the Contact Us section of our website. Once your return request has been reviewed and approved, we will provide you with instructions on where and how to send your item.

Please do not send products back without receiving return authorization first, as unauthorized returns may not be accepted. Unless otherwise stated, customers are responsible for return shipping costs.

60-Day Money-Back Guarantee

We want you to feel confident trying your Tavjo product.

If you use your Tavjo wrap as directed and do not experience the improvement you were hoping for, contact us through our Contact Us page within 60 days of your purchase date.

If your request qualifies under our guarantee, we will issue a full refund. You will not be required to return the product.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us through our Contact Us page as soon as possible. Please provide your order information and any relevant details so our team can review the issue and help resolve it.

Exchanges

If you would like a different product or variation, the quickest option is to request a return for your current item.

Once the return has been approved, you may place a separate order for the product you would prefer.

European Union 14-Day Cooling-Off Period

For orders delivered within the European Union, customers may have the right to cancel or return their purchase within 14 days of receiving the order, without needing to provide a reason.

To be eligible, the product must be returned unused, in the same condition in which it was received, and in its original packaging. Proof of purchase may also be required.

Please contact us through our Contact Us page to begin the process.

Refunds

Once we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.

If approved, the refund will be issued automatically to your original payment method within approximately 10 business days.

Please note that your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you still have not received it, please reach out through the Contact Us section of our website.